| Problem: | Menu options are missing or blank for the Verse Options or Top Right menus. | 
| Details: | We've had several users of iOS 8 devices report that they can't edit verses or access other features because the menus are missing, or only show the Share option. | 
| Solution: | Update your device to the latest version of iOS. Open the System Settings app and select General->Software Update to update your device. | 
| Problem: | My sequential verses get out of order when reviewing. | 
| Details: | For those who memorize a lot of full chapters or extended passages, we now recommend reviewing from the My Verses screen using the new Sort by Due Date option. | 
| Solution | For full chapters and extended passages, the best way to set up your verses is to create a collection for each extended passage (or chapter) that you are memorizing. It works best if you import each verse individually. The system will do this for you as follows: 
 
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| Problem: | My Verses Current is incorrect in the public rankings. | 
| Details: | We are continually improving the ranking system so that it better prevents cheating while still allowing great flexibilty in review options to our users. If your public and private verses current totals do not match, our filter has identified certain verses in your account that have been manually adjusted and not yet reviewed and it is not counting those toward the public total. We may also add other filters as we continue to improve the system and keep it fun for everyone. | 
| Solution: | Review any verses that you've manually adjusted the review date on. For example, if you know a verse really well, so you manually set it out to review Annually. You'll need to review that verse again before it will count toward your public verse total. | 
| Problem: | Phone/iPad is out of sync with BibleMemory.com or other devices. | 
| Details: | Problems with Internet Connectivity may sometimes cause your device to get out of sync with BibleMemory.com and your other devices. | 
| Solution 1: | When changing devices, always go to Settings-> Sync w/ST.com on the device you're moving to. | 
| Solution 2: | If one of your mobile devices isn't syncing its data to BibleMemory.com, go to Settings-> Preferences-> Force Full Resync on that device. | 
| Problem: | App crashes | 
| Details: | We've had some reports of the app crashing at various times after installing an app update. This usually happens when users skip several updates, or when something interrupts the update script, like a loss of internet connectivity, or the app closing. | 
| Solution 1: | Make sure you have the most recent version of The Bible Memory App from the App Store. | 
| Solution 2: | Delete and re-install the app. After logging back in, make sure your verses have synced up. If they haven't, you'll need to try deleting and re-installing again. In the event that your verses do sync, but the app still prompts you to update to "Pro", try hard closing and re-opening the app. To hard close it, just double tap the home button and then swipe the app upward. Please let me know if I can assist in any way. |